Refund & Cancellation Policy

Duplicate or incorrect charges

If you are charged more than once for the same purchase, or a payment is captured for the wrong amount because of a ProcureDeal billing error, contact us with the payment reference. We will review the transaction and refund any confirmed duplicate or incorrect charge.

Before work begins

If you purchase a questionnaire completion service and request cancellation before substantive work has started, contact us promptly. We will review the request and, where practical, cancel the service and refund the unused amount.

After work has started or been delivered

Because ProcureDeal provides digital analysis and professional workflow output, refunds are not automatic once substantive analysis has started or a deliverable has been provided. We will still review genuine service failures, duplicate billing, and cases where ProcureDeal is unable to provide the purchased service.

Recurring services

If a recurring ProcureDeal plan is activated, cancellation stops future renewals after the cancellation is processed. Previously captured payments are not automatically refunded unless required by law or covered by another part of this policy.

How to request a refund or cancellation

Use the ProcureDeal contact form and include the email used at checkout plus the payment reference. Do not send card numbers, passwords, API keys or other payment credentials.

Processing

Approved refunds are returned through the original payment method using the payment provider's refund process. Bank and card-network posting times may vary.