Customer Security Questionnaire Service for B2B SaaS
This service is for vendors answering their customers—not companies assessing their own suppliers. When an enterprise prospect asks your team to prove its security posture before purchase, ProcureDeal helps prepare a cited, reviewable response from the documentation you already maintain.
Built for the seller side of customer due diligence
Customer security questionnaires arrive late in a sales cycle, when the buyer already wants detailed answers about data handling, access control, encryption, application security, incident response, business continuity, subprocessors, privacy and increasingly AI use. The commercial risk is delay; the governance risk is answering too quickly with language your organization cannot support.
Sales teams
Keep a live enterprise opportunity moving while security specialists focus on the questions that truly need them.
Security & GRC
Review source-backed draft answers instead of reconstructing every response from scattered documents.
AI product teams
Handle buyer questions about model providers, training data, retention, human oversight and AI governance using current product evidence.
A safer workflow for customer questionnaire answers
- Upload the questionnaire. Start with the free 10-question evidence scan.
- Add approved evidence. Policies, security docs, architecture/product notes and prior approved responses provide the grounding.
- Review cited drafts. Supported items show the source; weak items remain partial or gaps.
- Escalate exceptions. Security, privacy, legal or product owners resolve only the questions that actually require judgment.
- Approve before submission. ProcureDeal does not replace the customer’s final review obligation.
For one blocked customer deal, start at $999
Deal Rescue costs $999 one-time for one urgent enterprise questionnaire up to 400 questions. Express is $499 for up to 150 questions. Pipeline is $1,499/month for teams receiving recurring customer security reviews.
If your buyer calls the document a vendor DDQ rather than a customer security questionnaire, see the vendor due-diligence questionnaire service. For broader help, use the security questionnaire service.
Frequently asked questions
Is this for questionnaires my customers send to me?
Yes. This page focuses on incoming customer and prospect security reviews that SaaS or AI vendors must answer during enterprise sales.
Does ProcureDeal assess my own vendors?
That is not the primary workflow. ProcureDeal is positioned around helping the responding vendor prepare evidence-backed answers to buyer questionnaires.
Can you handle AI questions inside a customer security review?
Yes, when the company supplies evidence covering its AI features, data handling, model providers, retention, oversight and related controls.
Do I need a subscription?
No. Express and Deal Rescue are one-time options; Pipeline is available when customer questionnaire volume becomes recurring.
Have a security questionnaire open right now?
Upload the questionnaire and your approved evidence. The free scan shows 10 representative questions with cited draft answers and gaps before you decide whether to use the full service.
Run the free evidence scan →